Support Answers Before And After You Buy

Yes, we offer free shipping within Peninsular Malaysia for selected products and minimum purchase amounts. You will see the free shipping option during checkout.

Delivery typically takes 2-5 working days within West Malaysia and 3-7 working days for East Malaysia, depending on location and courier service.

All products are securely packed with protective materials to prevent damage during transit. We also inspect and set up each guitar before shipping to ensure it arrives in good condition with optimal playability.

Self collection and same-day delivery options (e.g., Lalamove) are available for selected areas upon request. Contact us via WhatsApp at 010-298 1300 to check availability.

Yes, we can arrange international shipping via trusted couriers such as DHL and FedEx. Contact us via WhatsApp at 010-298 1300 for a quotation.

We accept online bank transfers, credit/debit cards, DuitNow QR payments, Paypal and selected e-wallets for your convenience.

Yes, installment plans are available for selected credit cards. Split payments and Buy Now Pay Later are also available. View installment options here. 0% Installment (Maybank / RHB)

Simply contact our team with your receipt and product details. We will guide you through the warranty claim process.

Yes, our instruments, amps and pedals come with an E-warranty covering manufacturing defects. Warranty duration varies by brand. Learn more about our E-Warranty.

Yes, returns or exchanges are accepted within a specified period if the product is defective or incorrect. Terms and conditions apply.

Refunds are processed for approved cases such as defective or damaged items. Please contact us for assistance.

For beginners, we recommend affordable and reliable models, such as Saga, Jet, Spira guitars, which are widely used by our students and teachers.

Yes, every guitar is checked and inspected by our team before delivery. It is also setup to ensure playability and quality.

Our team consists of musicians and teachers who actively play and teach. This means you'll receive real, practical advice, not just product recommendations, based on your skill level, goals, and playing style.

Yes, you can! Visit our retail store in TTDI, 1 Utama or our HQ at Kayu Ara to experience the products in person. Alternatively, we can provide recordings to help you better understand the sound if you wish to purchase online.

Yes, we offer guitar setup, restringing, and basic servicing. You can contact us to arrange an appointment.

Yes. For selected in-house brands, we are able to provide support for parts and servicing through our direct supplier network. This allows us to resolve issues more efficiently.

Absolutely. Our team and teachers are available to support and guide you even after your purchase.

To order your purchase:

Click the "Add to cart" button on the products you wish to purchase.

Click "Continue Shopping" to continue to add other products to the cart or click "Checkout" to proceed with your payment for the products.

You'll reach a log-in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.

You'll need to confirm your shipping address on the "Shipping Address" page and click the "next" button.

From here, you need to select your shipping methods and click "next" button.

Next you'll need to choose your payment method then click the "next" button.

After the steps before this have been done, you need to reconfirm your billing details and agree to the terms and conditions.

Click "Confirm Order" to complete the order.

Guitar Collection offers various kinds of Payment Methods as shown below:

- Credit / Debit Card / Online Banking / E-Wallet / DuitNow QR

- Buy Now Pay Later (BNPL): Atome, Shopback, myIOU

- Installment plans: 0% Installment (Maybank / RHB)

- Paypal

- Bank Transfer: CIMB BANK 8008464352 (GUITAR COLLECTION SDN BHD)

Log in to your account -> Click on "Account Maintenance" -> Edit your account information and Shipping address here.

Click on "Lost Password?" and fill in the email that was used to register the account in the box. Click Submit. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Yes, only if the order is still on pending status.

Please send an email to our customer service email at [email protected] with the message title "Request to cancel order" in order to inform us about the cancellation order.

Orders that are in shipping or shipped will not be canceled.

All products transaction currency will be done in Malaysian Ringgit (MYR / RM).

Majority of our products provides a year warranty. Read more about our E-Warranty here!

You may drop by our Taman Tun Dr Ismail (TTDI) or 1 Utama showrooms to try our products before purchase. Walk-in purchases are highly recommended!

It usually takes only 1-3 working days for West Malaysia. Self-collection and Lalamove (local delivery) is available as well!

Yes, we do offer international shipping! We have shipped multiple orders overseas using reliable shipping partners such as Fedex & DHL.

Whatsapp us directly at 010-298 1300 to enquire regarding international shipping.

Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly Whatsapp us directly at 010-298 1300 for us to clear your doubts.